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Privacy Policy

Privacy Policy

Last Updated: July 6, 2025

  1. Introduction

Reloadhub Ltd. ("we," "our," or "us"), also trading as Reloadhub is committed to protecting the privacy concerns of the users of its website, www.reloadhub.com and the services provided therein (the “Site”). We thus provide this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.

  1. Who We Are

Reloadhub Ltd. is a New Zealand-based company that sells digital products, online courses, coaching, webinars, and workshops globally.

  1. Information We Collect

We collect various types of information from and about our users, including:

  • Personal Identification Information:
    • Full Name: Collected when you register for a course, webinar, coaching, or make a purchase.
    • Email Address: Collected for communication, account management, and marketing purposes.
    • Address, State, Country if applicable
  • Payment Details: When you make a purchase, we collect necessary payment information. This information is processed securely through our payment gateway, Stripe. We do not directly store your full credit card details on our servers, except as necessary to complete and satisfy our rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.
  • Non-Personal Information / Usage Data: Information about how you access and use our website and services, which is recorded by the standard operation of our internet servers, including:
    • IP address
    • Browser type and version
    • Operating system
    • Pages visited, time spent on pages, and navigation paths
    • Referring website addresses
    • Other statistics related to your interaction with our services.
  • Demographic Information: Such as your age and gender, if requested through forms or surveys.
  • Personal Preference Information: Such as your preferred software and interests, if requested through forms or surveys.
  • Communication Data: If you contact us, we may keep a record of that correspondence.
  1. How We Collect Your Information

We collect information in the following ways:

  • Directly from You:
    • When you create an account
    • When you enroll in an online course, webinar, or workshop.
    • When you purchase a digital product or coaching session.
    • When you subscribe to our mailing lists, downloads, special offers, contests, registration forms, and surveys.
    • When you contact us for support or inquiries.
  • Automatically through Technology:
    • Kajabi: As our platform provider, Kajabi collects data related to your interactions with our courses and content, such as progress tracking and engagement.
    • Stripe: Our payment gateway, Stripe, collects and processes your payment information when you make a purchase.
    • Google Analytics: We use Google Analytics to collect data about your interactions with our website, such as pages visited, time spent on pages, and traffic sources. This helps us understand website usage and improve our services. Google Analytics uses cookies and similar technologies. You can learn more about Google's privacy practices at https://policies.google.com/privacy.

You can opt out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout

    • Cookies: As detailed in the "Use of Cookies" section below, we use cookies to enhance your online experience.
  1. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services:
    • To process your purchases and deliver digital products.
    • To grant you access to online courses, webinars, and coaching sessions.
    • To manage your account and provide customer support.
  • To Improve and Personalize Our Services:
    • To understand how you use our website and services.
    • To tailor our content and offerings to your interests.
    • To develop new products, services, features, and functionality.
    • Information submitted at the time of submission will be used by us only as necessary for our legitimate business interests, including without limitation the improvement of our products, services, and the contents of the Site.
  • For Communication:
    • To send you transactional emails (e.g., purchase confirmations, course access details).
    • To send you information about our company and products, with your permission. You may always opt-out of receiving future mailings as provided below.
    • To respond to your inquiries and provide support.
  • For Security and Fraud Prevention:
    • To detect, prevent, and address technical issues, fraud, or other illegal activities.
    • To protect the security and integrity of our website and services.
  • For Legal Compliance:
    • To comply with applicable laws, regulations, and legal processes.
    • To enforce our terms and conditions.
    • We may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with our rights or property, other users of the Site, or anyone else that could be harmed by such activities. We may also be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  1. Disclosure of Your Information

We may share your information with the following categories of third parties:

  • Service Providers: We engage third-party service providers to perform functions on our behalf, such as:
    • Kajabi: Our online course platform, which hosts our content and manages user accounts.
    • Stripe: Our payment processing provider.
    • Google Analytics: For website analytics and insights.
    • Other providers for email delivery, customer support, and IT services. These service providers only have access to personal information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your information.
  • Business and Promotional Partners: We may share such information with our business and promotional partners to further our legitimate business interests. Personally identifiable information is never sold or leased to any third parties.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), including to meet national security or law enforcement requirements.
  • Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

 

  1. International Data Transfers

Our site and various information we collect are operated on servers located in various jurisdictions, including the United States. When you access or use the Site and/or our services, personal information about you may be transferred outside the country in which you are situated to these other locations.

  1. Data Security

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.  Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Reloadhub Ltd cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to Reloadhub Ltd, you accept that you do so at your own risk.

  1. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal data. At any time, but only once per calendar year, or as otherwise required under applicable law, users may contact us to review the personally identifiable information that we have collected about you.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. If you discover any errors, please notify us and the information will be corrected.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions. Users may also request that we delete a user account(s) or, if you have not established a user account, your email address, and any related data at any time.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before responding to your request.

[email protected]

  1. Children's Privacy

We recognize the special obligation to protect personally identifiable information obtained from children age 16 and under. AS SUCH, IF YOU ARE 16 YEARS OLD OR YOUNGER, WE REQUEST THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If we discover that a child age 16 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.

We encourage parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:

  • Teach kids never to give personal information unless supervised by a parent or responsible adult. This includes name, address, phone, school, etc.
  • Know the sites your kids are visiting and which sites are appropriate.
  • Look for Website privacy policies. Know how your child’s information is treated.
  1. Disclaimer Regarding Medical Advice

The contents of our digital products, online courses, coaching, webinars, and workshops are for information only and are intended to assist readers in identifying symptoms and conditions they may be experiencing. Our content is not intended to be a substitute for obtaining proper medical advice and must not be relied upon in this way. The author(s) does not accept any responsibility for illness arising out of failure to seek medical advice from a qualified healthcare provider or doctor.

This Privacy Policy should be read in conjunction with this disclaimer. We do not collect sensitive health information, nor do we provide medical diagnoses or treatment.

  1. Use of Cookies

Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record-keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.

  1. Malware/Spyware/Viruses

Neither Reloadhub Ltd. nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

  1. Links to External Sites

Reloadhub Ltd. is not responsible for the content or practices of third-party websites that may be linked to the Site. We are also not responsible for any information that you might share with such linked websites. You should refer to each website’s respective privacy policy and practices prior to disclosing any information.

  1. Bulletin Boards and Chat Areas

Guests of the Site are solely responsible for the content of messages they post on our forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.

  1. Choice/Opt-Out

The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from Reloadhub Ltd which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at [email protected], including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.

  1. Your Access to and Control Over Your Personally Identifiable Information

Users can review or request corrections to their personal information once a year by emailing [email protected] with the subject line "Personal Information Review Request."

 

To delete your user account or personal information, email [email protected] with one of the following subject lines:

"Delete Account" (for user accounts)

"Delete My Information" (for email addresses or other personal data without a user account)

To limit how Reloadhub Ltd. uses your personal information, such as preventing disclosure to unrelated third parties or for new purposes, email [email protected] with the subject line "Privacy Request."

  1. Contact Information for Complaints or Concerns

If you have any complaints or concerns about Reloadhub Ltd. or about this privacy statement, please contact:

Via email: [email protected]

Information provided by you via general e-mail inquiries to Reloadhub Ltd. such as your e-mail address is used only to respond to your inquiries in the ordinary course of business and is never shared with third parties.

If you are a resident of the EU and have an unresolved data privacy concern or personal information collection, use, or disclosure concern, you may file a complaint/inquiry with us at [email protected] or with the relevant supervisory authority in your country.

  1. Your Acceptance of These Terms

By using the Site, you accept the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site. This Online Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Online Privacy Policy to which you are bound.

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.